Infinoviq is committed to appreciating and respecting the choice and privacy of its user base and the business associates when they use our website and services. The statement here highlights and gives information about the privacy practices employed and used by us in relation to the personal information we hold of our business associates and users.
Definition and Description
For the purposes of the privacy policy, personal information and data include the data and information that can be identified or linked to specific users. This information may include address, name, mailing address, email id, telephone number, mobile phone number related information, data card, DTH service information, electricity connection data and any other data, information, and details that are provided by the users and associates voluntarily while availing the services of the website of Infinoviq.
Exception to Infinoviq Privacy Policy: Data and information provided by the users/business associates in the public forums and environments, live chat room, blog, album, social networking sites, discussion boards, classifieds, community and the likes (without limitation), are not deemed to be confidential and hence are not considered as personal/sensitive information and data, according to Infinoviq privacy policy. Such information is therefore not protected under our privacy policy.
Use of Personal Information and Data
Infinoviq uses the personal data and information given by the users/business associates to provide them and with specific services that have been explicitly requested by a user/associate. The personal information is required and used by Infinoviq to troubleshoot concerns, resolve disputes, collect money, promote safe and secure services, inform the users and associates about our services/offers/updates, assess the interest of users and associates in our services, and prevent us in committing errors. The information may also be used for preventing criminal activity and fraud, and for enforcing terms and conditions, among other uses.
Disclosure of Information Data
Infinoviq shares sensitive or private confidential data or information with an external organization only when it is necessary to enable us to provide the services to business associates and users. We may also share the information when it is necessary for us to do so for completing a legitimate transaction, for reporting purposes (required or necessary under the terms and conditions applicable to the information), and/or because of the applicability of the law. In no other scenario shall we share the confidential and personal data and information of our users and business associates. The information of the business associates and users will be shared when it is required or permitted by law.
Observation and Implementation of Reasonable Security Practices
Infinoviq undertakes the necessary and reasonable precautions for maintaining the confidentiality and privacy of data and information of our users as well as business associates. For the purpose, we provide restricted access to persons who may be required to assess the data and information (on a need to know basis). We also provide the necessary training to our employees for ensuring safe and proper handling of data.
Links to Other Websites
The Infinoviq website also has links to other websites. Users should know and understand that when they click on any of the links, they enter into another website. We assume no responsibility for these websites. We encourage the users to read and understand the privacy statements of these websites, which may be different from the privacy policy of Infinoviq. The users/associates are solely responsible for ensuring the security and secrecy of their membership accounts, and their passwords.
Privacy Policy Updates
Infinoviq has the full rights to make changes to the data privacy practices it uses/employs, and to update the privacy statement whenever a need arises. The same updates and changes will be made available on our website.
Refund And Cancellation Policy
In cases in which the user receives the successful payment completion confirmation but does not get the services, the user is required to register a complaint with Infinoviq E-gateway Services Private Limited . This complaint can be logged by the user by sending an email to the Customer Care email ID provided on the website. We will conduct a complete inquiry upon receiving the complaint registered by the user. Refund of the payment will be provided to the user account on the basis of results of the inquiry.
Please note that in all cases, the liability of Infinoviq E-gateway Services Private Limited is restricted only to provide a valid refund to the extent of the payment received by us. Infinoviq E-gateway Services Private Limited is not responsible for any consequential liability or claim that may be associated with the failure of the services of our system.
A user should accept that the Infinoviq E-gateway Services Private Limited refund policy is subject to the stated terms and conditions of the user agreement of the website.
We thank you for transacting with us and look forward to a bright and successful future for our partnership.
Terms and Conditions
Welcome to Infinoviq E-gateway Services Private Limited!
These terms and conditions outline the rules and regulations for the use of Infinoviq E-gateway Services Private Limited’s Website, located at https://fastag.infinoviq.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Infinoviq E-gateway Services Private Limited if you do not agree to take all of the terms and conditions stated on this page.
Infinoviq E-gateway Services Private Limited holds the right to remove, change, or add any part of the Terms and Conditions of use at any point of time, and without giving any prior notice. Any change or alteration to the Terms and Conditions of use (at any time at which such change is added or posted on this website) will be applicable as soon as it is posted. The user of this website indicates his/her acceptance of the changes when he/she continues to use the site after the changes have been posted. Infinoviq E-gateway Services Private Limited holds the right to change, add, remove, discontinue, or suspend any and all other content posted on this website as well. These may include the specifications, features, and the process flows depicted on the website at any point of time (temporarily or permanently). Infinoviq E-gateway Services Private Limited can do this without holding any liability or notice. We also reserve all the rights for undertaking the necessary steps towards ensuring the integrity, safety, and security of Infinoviq E-gateway Services Private Limited systems. We have a right to take all the necessary steps deemed necessary for the confirmation and verification of the enforceability, authenticity, and validity of the transactions undertaken by the users of this website.
Payment of Fastag Wallet recharge and the like
The users are responsible for providing correct, complete and the necessary and requisite information when they recharge for their fastag wallet and make other similar payments on the Infinoviq E-gateway Services Private Limited website. Infinoviq E-gateway Services Private Limited holds the rights to suspend/terminate the account (for all future transactions) of the user or rejects the transaction if the information entered is not correct or complete. Infinoviq E-gateway Services Private Limited holds no responsibility for any problem or liability that occurs because of the below-stated causes or reasons (the below-given list is not an exhaustive list).
Incorrect or incomplete information provided by the users
Unavailability of sufficient funds in the user account
A rejection by the service provider (or any kind of discrepancy), to whom the user had made the payment
Rejection of the payment or transaction by the financial institution or Bank for any reason pertaining to their process or procedure. Infinoviq E-gateway Services Private Limited will, however, inform the users about the failed payments
A reason which is beyond the control, or is not attributable to Infinoviq E-gateway Services Private Limited